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Most orders placed before 3:00PM CST Monday - Friday will be shipped the same day. All deliveries will be made on weekdays
Monday - Friday. UPS does not deliver on Saturday or Sunday.
If we are out of stock of an item,
your order may either be partially shipped or put on hold. In this event, you will receive an email at the address entered
in the order. Feel free to contact us at (877) 898 - 1005 for stock availability.
Shipments are made through United Parcel Service (UPS) and are guaranteed to arrive by the posted scheduled delivery times of
UPS, from the time your package leaves our warehouse (depending on product availability). Our apologies, but UPS does not ship
to P.O. Boxes.
Trossen Robotics reserves the right to change the shipping cost of orders prior to shipment in order to reflect any changes in shipping
costs due to system errors, miscalculated weights, locations or distances, or any other reason which may affect the actual shipping cost. Customers
will be contacted and informed of any cost changes and will have the choice of accepting or cancelling the order for a full refund.
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Domestic Shipping
Ground: 1-5 Business Days
| UPS Delivery Commitment: |
Day-definite delivery typically in one to five days |
| Service Area: |
All 50 states and Puerto Rico |
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UPS 3 Day Select: 3 Business Days
| UPS Delivery Commitment: |
Delivery by the end of the third business day |
| Service Area: |
The 48 contiguous states |
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UPS 2nd Day Air®: 2 Business Days
| UPS Delivery Commitment: |
Delivery by the end of the second business day
Some locations in Alaska and Hawaii require additional transit time
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| Service Area: |
All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii |
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UPS 2nd Day Air A.M.: 2 Business Days
| UPS Delivery Commitment: |
Delivery on the second business day by 10:30 a.m. or 12:00 noon to most commercial destinations |
| Service Area: |
Available to the 48 contiguous states to destinations where UPS Next Day Air® delivery is committed
by 10:30 a.m. or 12:00 noon
Not available to destinations where UPS Next Day Air delivery is committed by end of day
Not available to residential destinations
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UPS Next Day Air Saver®: Next Business Day
| UPS Delivery Commitment: |
Commercial Destinations:
- Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air delivery is committed by
10:30 a.m. or 12:00 noon, respectively
Residential Destinations:
- Next business day delivery by end of day
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| Service Area: |
Available to the 48 contiguous states
Not available to destinations where UPS Next Day Air delivery is committed by end of day
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UPS Next Day Air®: Next Business Day
| UPS Delivery Commitment: |
Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination
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| Service Area: |
All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
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UPS Next Day Air® Early A.M.®: Next Business Day
| UPS Delivery Commitment: |
Next business day delivery by 8:00 a.m. to major cities in the 48 contiguous states
Delivery by 8:30 or 9:00 a.m. to most other U.S. cities, including Anchorage, Alaska
Delivery by 10:00 a.m. to additional locations
Delivery times vary by zip codes and destinations
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| Service Area: |
The 48 contiguous states and limited addresses in Alaska, including Anchorage
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International Shipping
UPS Worldwide Express: 1-3 Business Days
UPS Delivery Commitment:
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Delivery by 10:30 a.m. or 12:00 noon
Delivery by the next business day Canada and for documents to Mexico
Second business day delivery to Europe and Latin America
Delivery within two or three business days to Asia
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| Service Area: |
To 45 countries and territories |
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UPS Worldwide Express Plus: 1-3 Business Days
UPS Delivery Commitment:
(duties, brokerage fees, and taxes may apply)
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Delivery by 8:30 a.m. to Canada and 9:00 a.m. to all other destinations
Next day delivery to Canada
Delivery within two business days to Europe
Delivery within two or three business days to Asia
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| Service Area: |
To 30 countries and territories, including major cities in Canada, Europe, and Asia |
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UPS Worldwide Saver: 1-3 Business Days
UPS Delivery Commitment:
(duties, brokerage fees, and taxes may apply)
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Delivery by end of day
Next business day delivery to Canada and for documents to Mexico
Delivery in two business days to Europe and Latin America
Delivery in two or three business days to Asia
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| Service Area: |
To 215 countries and territories |
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UPS Worldwide Expedited: 2-5 Business Days
UPS Delivery Commitment:
(duties, brokerage fees, and taxes may apply)
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Delivery in two business days to Canada
Delivery in two or three business days to Mexico
Delivery in three or four days to Europe
Delivery in four or five days to Asia and Latin America
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| Service Area: |
More than 60 countries and territories |
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For shipments going to Mexico, additional governmental taxes may apply
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International Importation Taxes, duties, fees, etc:
When receiving an international shipment, your country may charge you for duties and
importation taxes which UPS will collect upon delivery. YOU are responsible for paying these fees. To find
out if your country charges these fees and what they might be, contact your local shipping agencies. Refusal to
pay these fees will result in your package being abandoned by UPS and your money WILL NOT be refunded by
Trossen Robotics. We repeat, a person is abandoning their own property in customs by refusing to pay importation
taxes, duties, fees, etc for brining their purchased items into the country.
Please also
read below
about product warranties for international orders.
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Out of stock & partial shipment policies
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International Shipments
| There will be no partial shipments of international orders
unless the customer requests to pay for multiple shipments. If items
are out of stock in an order then the whole order will be held until
it can be completed. (a customer may remove the backordered items
from the order). If a partial shipment is required, the customer is
responsible for the additional shipping charges, duties, and taxes. |
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Domestic Shipments * expedited shipping is any other shipping than UPS ground
Ground Shipping / Completely out of stock
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Order will be placed on hold and customer will receive
an "order on hold" email notification. When the orders remaining
items are back in stock in the rest of the order will ship UPS ground. Order
may also be broken up into multiple shipments as items come in. Trossen Robotics
will cover the cost of any multiple shipments.
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Ground Shipment / Partially out of stock
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Ground orders which can only be partially shipped are handled on a case by case
basis. Most of the time the order will be partially shipped with the items
in stock, if only a small percentage of the order is in stock it may be held for
the complete order. If an order is partially shipped customers will receive a
"partial shipment" email notification. If an order is placed on hold the
customer will receive an "order on hold" email notification. Customers
are always welcome to call or email us with questions or specific requests on
handling their order. Trossen Robotics will cover the cost of multiple shipments.
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Expedited Shipping* / Completely out of stock
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Orders where all items are out of stock and the shipping type is
one of the expedited choices will receive an "order on hold" email
notification. If a customer wishes to cancel the order or change the
shipping type they can contact us with the request to do so. If we
do not hear from the customer by the time the order is ready to ship
the order will be shipped using the original requested shipping type.
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Expedited Shipping* / Partially out of stock
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Orders where some of the items are out of stock and the shipping
type is expedited will receive an "order on
temporary hold pending customer feedback" email notice which will
inform the customer of the order status and that we are requesting
customer input on whether to continue with the partial order and the
expedited shipping or handle the order in another way. We will also
make an effort to reach the customer via the phone number provided,
but cannot guarantee a phone call. The order will remain in this
holding status until we hear from the customer. We have decided to
handle such uncertain orders in this manor so as to not spend
customers money on expensive expedited shipping for partial orders
without their consent to due so. *please note that orders where the
customer has requested to use expedited shipping on the initial
items in stock, the rest of the order will be shipped ground unless
the customer chooses to pay for faster shipping.
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| Oops! Missing or wrong Items! |
| We do our best, but sometimes errors happen:-) |
Domestic Shipments
| If an order is incomplete the remainder of the order will be shipped
out as soon as the error is caught or we are notified. If the
original order was UPS ground the remaining items will be sent
UPS ground. If the original order was shipped using an expedited
service then we will cover half of the cost to expedite the
missing items if the customer requests it. If the wrong items
were inadvertently shipped a return label will be provided to
send those items back. The correct product(s) will be shipped
out once we receive the incorrect item(s). |
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International Shipments
| If an order is incomplete the remainder of the order will be shipped
out as soon as the error is caught or we are notified. The
remaining items will be sent USPS priority. We will cover half
of the cost to expedite the missing items if the customer
requests it. If the wrong items were inadvertently shipped a
return label will be provided to send those items back.
The correct product(s) will be shipped out once we receive the incorrect item(s). |
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| All products are bound by the warranty policies from the
manufacturer. Trossen Robotics abides by the policy of the manufacturer.
Before purchasing any product customers should review the warranty
provided by the manufacturer and whether or not it is valid in the
country of purchase. |
Domestic Shipments
| All domestic orders that
require repair or exchange
will be sent via UPS ground, regardless of the original order shipping
option chosen. If a customer needs a rush shipment they can request to
pay for the increase in shipping. |
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International Shipments
| Warranty repairs or exchanges are subject to the
manufacturers’ terms. Please contact the manufacturer to see
what their policy warrants. If you have troubles with contact
information for the manufacturer, please contact Jen Foster at
(877) 898-1005. All international warranty issues will be at the
manufacturers’ discretion and subject to their policies. |
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Please read the shipping policies for RMAs & Warranty Repairs here
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All Returns Require Prior Authorization
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All returns require prior authorization by Trossen Robotics. Please call (877) 898 - 1005 for a
Return Authorization Number. ALL merchandise returned must
be returned with a completed RMA form. Any merchandise returned without a completed
RMA form will be rejected. All returns will be evaluated for eligibility as
promptly as possible and the customer will be notified of the result.
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Manufacturer Policies
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All merchandise is fully guaranteed by the manufacturer (unless specifically
stated otherwise). However, several of our manufacturers have return policies
that require all customers deal directly with them. To find out if this is the
case, please contact us at (877) 898 - 1005.
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Our Error Returns
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If a return is a result of our error we must be contacted within 15 days of
receiving the order. We will pay for return shipping costs and cover the restocking
fees if applicable. All original equipment, components, manuals, cables, documents,
etc. must be returned with the product.
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New Item Returns
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Trossen Robotics accepts returns on most new and unopened merchandise within
30 days of the customer’s purchase date. Customers may choose a full-credit
product exchange or a full credit by the same means payment was made.
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Used Item Returns
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Opened merchandise may be returned, upon our approval, within 30 days of the
customer’s purchase date. Opened merchandise will be considered used and
a 15% restocking fee may be applied per our discretion. All merchandise must
be returned with the original packaging, documents, cables, accessories, etc.
If we determine the merchandise is not able to be restocked, we will return
the merchandise back to the customer. The restocking fee will be determined
upon our examination of the returned merchandise
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Defective Item Returns
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Trossen Robotics accepts returns on all defective merchandise within 30 days
of the customer’s purchase date. Customers may choose a full-credit product
exchange or a full credit by the same means payment was made. In the RMA form,
please include a detailed written description of the defect and how to replicate
the problem. If no problem can be found, the customer will be contacted and
given the choice of having the merchandise returned to them, or returning the
merchandise which will be subject to a 15% restocking fee. Additional fees may
be assessed for missing hardware.
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Non-Returnable Items
- Any special order items.
- Any assembled or partially assembled kits.
- Any software that has been opened.
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Once you have received your RMA number, please ship your items and RMA form to:
- Trossen Robotics
- Attn: Warranty / Repair RMA#________________
- One Westbrook Corporate Center
- Suite 960
- Westchester, IL 60154
If you have any further questions, please contact us at (877) 898-1005.
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At Trossen Robotics, we treat all of your personal information with the highest standards of safety, security and confidentiality.
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Information You Give Us:
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In order to process and ship your order, we must collect information from you which includes your full name,
billing address, shipping address, telephone numbers, email address, and credit card information. This
information is stored by us on our secure servers to allow us to perform essential functions including
processing credit card reconciliations, providing customer service, and hand | |