All Returns Require Prior Authorization
All returns require prior authorization by Trossen Robotics. Please call (877) 898 - 1005 for a Return Authorization Number. ALL merchandise returned must be returned with a completed RMA form. Any merchandise returned without a completed RMA form will be rejected. All returns will be evaluated for eligibility as promptly as possible and the customer will be notified of the result.

Manufacturer Policies
All merchandise is fully guaranteed by the manufacturer (unless specifically stated otherwise). However, several of our manufacturers have return policies that require all customers deal directly with them. To find out if this is the case, please contact us at (877) 898 - 1005.

Our Error Returns
If a return is a result of our error we must be contacted within 15 days of receiving the order. We will pay for return shipping costs and cover the restocking fees if applicable. All original equipment, components, manuals, cables, documents, etc. must be returned with the product.

New Item Returns
Trossen Robotics accepts returns on most new and unopened merchandise within 30 days of the customer’s purchase date. Customers may choose a full-credit product exchange or a full credit by the same means payment was made.

Used Item Returns
Opened merchandise may be returned, upon our approval, within 30 days of the customer’s purchase date. Opened merchandise will be considered used and a 15% restocking fee may be applied per our discretion. All merchandise must be returned with the original packaging, documents, cables, accessories, etc. If we determine the merchandise is not able to be restocked, we will return the merchandise back to the customer. The restocking fee will be determined upon our examination of the returned merchandise

Defective Item Returns
Trossen Robotics accepts returns on all defective merchandise within 30 days of the customer’s purchase date. Customers may choose a full-credit product exchange or a full credit by the same means payment was made. In the RMA form, please include a detailed written description of the defect and how to replicate the problem. If no problem can be found, the customer will be contacted and given the choice of having the merchandise returned to them, or returning the merchandise which will be subject to a 15% restocking fee. Additional fees may be assessed for missing hardware.

Non-Returnable Items
- Any special order items.
- Any assembled or partially assembled kits.
- Any software that has been opened.

Once you have received your RMA number, please ship your items and RMA form to:
Trossen Robotics
Attn: Warranty / Repair RMA#________________
One Westbrook Corporate Center
Suite 910
Westchester, IL 60154

If you have any further questions, please contact us at (877) 898-1005.